According to the rules of the European Union for consumers, you have the right to return the products you bought within 14 calendar days and to request either their replacement (only after consultation with the store) or the return of their value. The deadline of 14 days starts from the day of receipt of the products. After the expiration of 14 calendar days from the receipt of the shipment, you lose your right to withdraw.

The return process is simple and is done by following these steps:

Contact us via email at info@fotoilektriki-hellas.gr, writing your name and your order number, and if you wish to replace or refund your money. Within 2 working days you will receive a reply email with the instructions for returning the product through the courier service.
Return the product in the condition sent by fotoilektriki-hellas.gr, complete, without damage and with the packaging that accompanied the product, in excellent condition, using the service of the cooperating courier company (which will be listed in the above reply email ) with a charge of 5 € inside Greece and 15 € outside Greece. This amount will be deducted from your change or refund and therefore will not need to be paid to the shipping company. In case you choose to use any other transport of your choice, you will be fully charged the cost of transport which you will pay to the transport company you choose at the time of sending the parcel. Your package inside should contain a. the product you return b. all the documents that accompanied the product during its shipment (retail receipt, invoice, etc.).
Money return

In case you do not want to be replaced with a new product, the refund process is done within 14 days from the date of receipt of the return at our headquarters and is extremely simple:

Valid for:

All orders placed from Greece.
For all foreign countries.
Initially, for the product return process you need to follow the above 2 steps

We remind you how:

In the event that a defect is found during the quality control of the returned product, its packaging or documents, the company must return the package back to the consumer or contact the consumer to resolve the issue.
Returns on Seasonal Items, on products that have been customized, and on items that have obvious signs of use are not accepted.

To make a change with another product through our online store, please contact the store by phone or e-mail and we will contact you to serve you directly.

In any case, you can make your change in the store fotoilektriki-hellas.gr having with you the product and the purchase receipt, we will be happy to serve you up close.

The address to which the products must be sent to be returned to the e-shop is:

FOTOILEKTRIKI-HELLAS.GR

Phone: (+30)

Email address: info@fotoilektriki-hellas.gr